These General Terms and Conditions apply to bookings made through the website www.thehatmadrid.com , a domain owned by Half Full Venture, SL , a company legally constituted in Spain, duly registered in the Mercantile Registry of Madrid and with CIF B-86601697.
Accommodation bookings included on the website will be governed by these General Terms and Conditions, which the user accepts when making a booking through the website www.thehatmadrid.com , following the established procedure.
These General Terms and Conditions will apply to all accommodations and services offered on the website and may be modified without prior notice. However, modifications will not affect bookings made prior to their publication.
www.thehatmadrid.com reserves the right to modify at any time the commercial offer presented on the website, including accommodations, prices, promotions and other commercial or service conditions.
www.thehatmadrid.com makes every reasonable effort to ensure that the information on its website is accurate, up-to-date, and free of typographical errors. Should such an error occur, which is always unintentional on the part of www.thehatmadrid.com , it will be corrected as soon as possible.
In the event of a typographical error in any of the prices shown and a customer has made a booking decision based on that error, www.thehatmadrid.com will inform the customer of the error and the customer will have the right to cancel their booking at no cost.
1. Booking procedures
Booking accommodations offered on www.thehatmadrid.com is done by selecting the desired accommodation or service. Once the selection is complete, the user will continue with the booking process, filling in the requested personal information and, if applicable, making the payment.
Acceptance of the reservation implies that the user consents to the processing of their personal data, including, where applicable, the data necessary for payment management, for the purpose of formalizing and managing the reservation.
During the booking process, the user can modify both the selected accommodations and the number of places, dates, personal data or other required data before definitively confirming the booking.
Once the reservation has been made, it will be confirmed by sending an email to the email address provided by the user, which will confirm the main details of the reservation made.
2. Method of payment
The reservation payment can be made by credit or debit card through a secure payment gateway.
To do this, the user will need to have a valid card enabled for online transactions.
Payment will be processed through secure third-party payment service providers. Half Full Venture, SL does not directly store the user's complete bank card details, except for those details that may be necessary for the management, confirmation, or processing of the transaction in accordance with applicable regulations and the payment provider's terms and conditions.
3. Cancellation policy
www.thehatmadrid.com guarantees its customers the possibility of cancelling their reservation at no cost, provided that the cancellation is communicated at least 72 hours in advance of the scheduled arrival date, unless the specific conditions of the contracted rate indicate otherwise.
The total or partial cancellation of a reservation must be communicated to the Hostel at least 72 hours in advance by sending an email to info@thehatmadrid.com.
If the cancellation is not communicated with the minimum notice period, the client agrees to pay for the first night not cancelled on time, unless the specific conditions of the contracted rate establish a different penalty.
If the cancellation is communicated with the required 72 hours' notice , and provided that the contracted rate allows free cancellation, the amount paid will be refunded to the customer.
To request this refund, the customer must send an email to info@thehatmadrid.com , indicating the reservation number, the reservation date and the amount paid.
The reservation amount will be refunded to the customer within a maximum period of one month, without prejudice to the timeframes that may depend on the bank or the payment service provider used.
If the customer does not show up at the establishment on the scheduled arrival date without having previously communicated the cancellation in accordance with the established conditions, the reservation will be considered as a no-show.
In such a case, the establishment may apply the following conditions:
- Charge the amount corresponding to the first night's stay as a late cancellation fee.
- In the case of non-refundable rates, charge the total amount of the reservation.
Furthermore, the establishment reserves the right to automatically cancel the reservation from the day after the scheduled arrival date, without any right to a refund when this is in accordance with the conditions of the contracted rate.
For any issues related to the refund of the reservation amount, the customer can contact the Customer Service Department via email at info@thehatmadrid.com or by calling +34 917 728 572.
4. Price and taxes
The prices of the services offered on www.thehatmadrid.com are indicated in euros (€).
These prices will be subject to Value Added Tax (VAT) in force at the time of contracting, as well as any other tax, fee or surcharge that may be legally applicable.
The final price of the reservation will be the one indicated during the contracting process before the final confirmation by the user.
5. Customer Obligations
The client agrees at all times to provide truthful, accurate and up-to-date information on the data requested in the booking, contact or contracting forms.
Likewise, the client undertakes to keep said data updated and to communicate any modification that could affect the correct management of the reservation.
The client agrees to accept all the provisions and conditions contained in these General Terms and Conditions of Contract, understanding that they reflect the best possible service for the type of activity carried out by Half Full Venture, SL.
The client also agrees to make proper use of the establishment, its facilities and the contracted services, respecting at all times the internal rules of the accommodation, coexistence with other guests and current regulations.
6. Right of withdrawal
In accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to the provision of accommodation services for purposes other than serving as housing, when such contracts provide for a specific date or period of execution.
Notwithstanding the foregoing, the establishment offers the user the possibility of cancelling the reservation in accordance with the cancellation conditions established in these General Contract Conditions and, where applicable, in the specific conditions of the selected rate.
Generally, free cancellation will be allowed up to 72 hours before the scheduled arrival date, unless the selected rate has different specific conditions, as is the case with non-refundable rates.
After this period, the expenses or penalties indicated in the conditions of the selected rate may apply.
7. Customer support
For any query, incident, complaint or request related to a booking made through the website, the customer may contact Half Full Venture, SL through the following means:
- Email: info@thehatmadrid.com
- Phone: +34 917 728 572
- Adress: Imperial Street, number 9, 28012 Madrid
8. Resolution of consumer complaints
If the user has the status of a consumer or user, they may submit any claims they deem appropriate to the competent consumer bodies, in accordance with applicable regulations.
Additionally, the user may contact the establishment beforehand via email at info@thehatmadrid.com , in order to try to resolve any issues directly and amicably.
9. Applicable law and jurisdiction
These General Terms and Conditions of Contract shall be governed by and construed in accordance with Spanish law.
For the resolution of any controversy, conflict or claim that may arise from the interpretation, execution or fulfillment of these conditions, the parties will submit to the courts and tribunals that are legally competent in accordance with the applicable regulations.
If the client has the status of a consumer or user, the courts and tribunals that correspond according to the regulations for the protection of consumers and users will have jurisdiction.
If the customer does not have the status of a consumer or user, both parties agree to submit to the courts and tribunals of the city where the establishment is located, expressly waiving any other jurisdiction that may correspond to them, unless the applicable regulations establish otherwise.
Last updated: May 6, 2026.
